The Alltel Pavilion Case: Strategy and Cvp Analysis

ISSUES IN ACCOUNTING EDUCATION Vol. 19, No. 4 November 2004 pp. 555561 The ALLTEL marquise grimace Strategy and CVP psychoanalysis Edward Blocher and Kung H. subgenus Chen ABSTRACT The ALLTEL pavilion case is intended for the undergraduate management accounting or comprise accounting course and the M. B. A. management accounting course. It provides an sharp context in which to examine strategic issues in using speak to volume profit (CVP) in a service business.Based on an actual entertainment pavilion, the case develops many factors unique to a service business and illust range how pavilion management spate go for CVP analysis to determine which artists to attract and what kinds of funks to have with these performers. The pavilion has two types of customers ( remunerative tag holders and free tag end holders) and pulls benefit from three types of revenues (ticket revenues, concession revenues, and parking angles).The case requires you to identify the best strategy for different types of artists, conduct cost-volume-profit analyses, cerebrate the strategic issues related to operating leverage and how this affects the choice of performer and get hold of, and assess pricing strategies. O ne day in early November, Pam Berg, Manager of the ALLTEL marquee, was reviewing the operating results for the year just completed in supply for the executive board meeting the following Friday. dapple the year ended in the black, she was disappointed that the ALLTEL pavilion failed to earn the reckoned profit goal.This was the second year since Ms. Berg assumed the managers position at the ALLTEL marquise. After the somewhat disappointing first year, she was determined to exceed the budgeted profit in the coming year. While not all events developed exactly as expected at the snip of preparing the budget for the year, there were no major surprises during the year. Yet, the operating results argon below the budgeted goal. In addition, Pam was frustrated by the lack of sporting guidelines for contract negotiations with artists, for setting ticket prices, and in dealing with unexpected low ticket sales for definite plans.THE ALLTEL PAVILION FOR LIVE ENTERTAINMENT The ALLTEL marquise in capital of North Carolina, North Carolina (http//www. alltelpavilion. com/) is an outdoor(prenominal) amphitheater that provides live concerts to the usual from April through and through October individually year, hosting as many as half a million patrons a year. The seven-month moderate usually hosts an average of 40 concerts, and 12 year-round rung plan and manage each season. SFX merriment Inc. (http//sfxyes. liveonline. remuneration/) operates the pavilion. SFX is one of the largest diversified promoters, producers, and venue operators for live entertainment events in the United States.It has 71 venues every toply owned or operated under lease or exclusive booking arrangements in 29 of the top 50 U. S. markets, including 14 amphitheaters o r pavilions in 9 of the top 10 markets. Edward Blocher is a professor at The University of North Carolina at Chapel Hill, and Kung H. Chen is a Professor at the University of NebraskaLincoln. 555 556 Blocher and Chen ALLTEL pavilion wants to be the nightlife for the Triangle (Raleigh-Durham-Chapel Hill, NC) and eastern North Carolina, and one of the most beautiful, technologically advanced, and successful amphitheaters in the world.It features the most modern state-of-the-art acoustics and video of any facility of its kind. In the last few years, ALLTEL marquise staged video displays by the Dave Matthews Band, Alan Jackson, Brooks & Dunn, Toby Keith, Santana, Tim McGraw, Aerosmith, James Taylor, Jimmy Buffett, and many other national, regional, and local artists. The marquise claims, There isnt a bad seat in the house. Whether you choose to spread a masking on our gently sloping festival lawn or select a reserved seat in our pavilion seating argona, you argon guaranteed a grea t view of the action on the stage (ALLTEL pavilion website).Exhibit 1 shows the stage and seating of the amphitheater. History/Development The city of Raleigh and Pace pastime society of Houston, Texas jointly built the ALLTEL Pavilion in 1991. Pace Entertainment and Cellar Door Inc. of Raleigh, NC had the initial contract to manage the Pavilion. Hardees Food Systems, Inc. of Rocky Mount, NC, the original sponsor of the amphitheater, paid an annual fee to carry its name and logo on all signs and ads regarding the amphitheater. On February 3, 1999 ALLTEL Corp (http//tel. com) became the title sponsor for the amphitheater.The demand for the outdoor facility came about because the rapidly growing city of Raleigh lacked a major entertainment complex. In the late 1980s Pace Entertainment and the city of Raleigh came to an agreement to build the facility. The city of Raleigh would own the land composition Pace Entertainment would own the facility and assume sole operations of the fac ility Cellar Door would do the booking for all the concerts. Pace Entertainment would buckle under income taxes on earnings from the use of the facility. In 1998, SFX Entertainment Inc. acquired Pace Entertainment Inc.The amphitheater facility and its employees became part of SFX Entertainment Inc. Also, in 1999 SFX Entertainment Inc. acquired Cellar Door Inc. and merged with Clear Channel Communications Inc. , one of the largest owners of wireless stations in the country. This move brought together both worlds of the entertainment business. While the company has diverse holdings, the doctrine of SFX is One Company, One Mission. Many companies that are now owned by SFX were at one time bitter rivals in the concertpromoting business. These companies now maintain good working relationships within SFX.A key goal for SFX is for the net operating income of each of its holdings, including the ALLTEL Pavilion, to grow 5 percent each year. The Pavilion competes with the RBC Center (http/ /www. rbccenter. com) at North Carolina State University in Raleigh (NCSU), the Dean Smith Activities Center (http//tarheelblue. ocsn. com/genrel/ 092301aad. html) at The University of North Carolina in Chapel Hill, NC (UNC), and the Verizon Wireless Amphitheater in Charlotte, NC (http//www. verizonwirelessamphitheater. com/charlotte/), among others.In contrast to the facilities at NCSU and UNC that offer only indoor events, the Pavilion offers outdoor as well as sheltered seating for its events. merchandising, Operations, and news report When the marketing department plans a promotion for an upcoming event, it coordinates with the sales department to see if there is a conflict in sponsorship. Marketing also coordinates with the operations department to effectively manage the activities on show days. Finally, the budget of each department (sales, marketing, and operations) is reviewed by the accounting department, which provides overall financial anagement of the project. Bringing Concerts to Reality A concert becomes reality in many steps. First, a group or performer with an interest in performing at ALLTEL allow discuss with Cellar Door, Inc. and the Pavilion the possibility of performing at Issues in accounting system Education, November 2004 The ALLTEL Pavilion Case Strategy and CVP Analysis 557 the Pavilion, and look at the open dates. Upon reaching an agreement, Cellar Door, on behalf of the Pavilion, signs a contract with the booking agent for the performer.A time is specified for gate openings, and once the gate is opened the show is underway. The undertaking of the staff during a concert is to make sure every customer of the ALLTEL Pavilion has a good-natured experience and that the mission of the company is clearly seen by everyone that a concert its better live. reasonable Sweep Inc. of Raleigh handles the cleanup after a show. Key Business Issues Marketing has an important portion in the success of the ALLTEL Pavilion, but marketing expen ditures are carefully watched. For every show, the marketing budget is special to $20,000.For many shows it is difficult to stay within the budget, since the Pavilion serves a five-market region consisting of Raleigh-Durham, Fayetteville, Wilmington, Greensboro, and the Carolina Coast. Most of the marketing budget is spent on advertising with radio, TV, and print media in the designated regions. Prior to developing advertising plans, the marketing staff analyzes ticket sales geographically over the five-market region. It is important to know the demographics of the five regions and compare them with the profile for each performer. The more ALLTEL Pavilion can know about the fans, the more they know where to spend the $20,000.SFX develops measures of performance and lucrativeness for each advertising media, by region. This type of analysis is important to the ALLTEL Pavilion because increase ticket sales, through effective advertising, not only affect ticket revenues, but also reve nues from parking, merchandise, and concessions. It is also important because of the increase cost of advertising. The advertising rates in the Raleigh-Durham region are comparable to the rates in Washington, D. C. The rates are up 200 percent over the last five years, while the budgets per show are only up 15 percent over this time.The cost of the performing artist has also increased dramatically. The average fee for an artist is approximately $160,000. Some artists are paid on a fixed-fee basis, while others are paid on a per capita basis. Generally, the most popular artists seek a per capita contract because they are confident of a high level of attendance. In contrast, the artist paid a fixed-fee is guaranteed the same fee whether 100 or 20,000 people attend (the capacity of the Pavilion is approximately 20,000 attendance). On average, the total event of paid tickets per fixed-fee concert is 7,000.The habit of marketing and advertising is especially important for fixed-fee sho ws. One method the Pavilion uses in addition to advertising is to distribute comp tickets (comp tickets are free tickets distributed throughout the community) to build interest in the Pavilion that will later be realized in paying customers. Comp customers also bring in revenue for parking, concessions, and merchandise sales. In a fixed-fee concert, the number of comp tickets is approximately 25 percent of the number of paying tickets, while a per capita show has no more than 2. 5 percent.Because of the increasing cost of the performing artists, ALLTEL Pavilion tries to write out nonartist costs. Nonartist costs at ALLTEL Pavilion include expenses for sales, marketing, parking, security, concessions, and merchandise. Since assume the manager position, Pam has developed several avenues to reduce nonartist costs and/or increase revenues and profits, including reducing expenses, having the parking service pass out flyers for upcoming events, calling comp tickets for online spots in the radio industry, and giving local businesses tickets in exchange for advertising on their premises.Revenues, Costs, and crummy Report for the KFBS Allstars Concert Exhibit 2 is a mock flash report for an illustrative fixed-fee show, the KFBS Allstars. A flash report is a projection of costs and revenues for a scheduled concert. The guarantee/talent cost ($160,635) is the amount the KFBS Allstars are guaranteed for the show. Projected sales is the number of projected paying ticket holders, while the empty count is total attendance, including both Issues in Accounting Education, November 2004 558 Blocher and Chen paid and comp tickets.Setting ticket price is ofttimes done together with the performer, taking into consideration SFXs national and regional pricing policies, prices of comparable venues, and the Pavilions desired profit for the concert. Pam uses the flash report to plan potential concerts and to evaluate the success of concerts already presented. The report shows the v ariety of revenues and costs for a concert, and the projected profit for the concert. The flash report projects total revenues including ticket sales, parking, food, and merchandise based on per capita (drop count) rates.Ticket sales are in four ticket categories A seating area and B seats are regular price tickets for the reserved and lawn seating sections respectively C and D seats are promotional (discount) price tickets for reserved and lawn seating, respectively. Other revenues include per capita facility charges paid by the sponsoring corporation for naming rights (based on paid ticket holders) and a per capita service charge paid by the performer for food, transportation, and other services. Not included are the annual lease payments for VIP seats at $10,000 per year.Patrons to the VIP seats also have to pay the ticket price of A-level seats. Reserved and lawn seating areas are shown in Exhibit 1. The parking, food concession, and merchandise operations are outsourced to oth er service providers, so the direct costs for parking, merchandise and concessions are determined based on contracts with the service providers that include both a percentage (10 percent) of applicable revenues and a fixed fee. Operating expenses include an allocation of the total of fixed merchandise and operations costs for the season, the advertising expenses for the KFBS Allstars event, and other variable expenses.These are then added to the direct costs for concessions, merchandise, parking, and amends to determine total operating expenses. REQUIRED How would you describe the competitive strategy of the ALLTEL Pavilion? Given the households strategy, what are the critical success factors for the Pavilion to achieve its goal of continuous annual result in operating income? 2. Complete two selected cost-volume-profit analyses for the show illustrated in Exhibit 2, the KFBS Allstars a) How many tickets must the ALLTEL Pavilion sell to break even? ) How many tickets must ALLTEL sell to earn $30,000 operating income after taxes, assuming a 40 percent tax rate? 3. What should be the average ticket price for the KFBS concert if the fixed-pay fee is $200,000 and the Pavilion expects to sell 7,000 tickets and wants to earn $30,000 after 40 percent in taxes? 4. Negotiating the fee for the KFBS Allstars fixed-pay or per capita contracts? a) What is the utmost fixed fee that the Pavilion can pay the KFBS Allstars if the Pavilion wants to earn $45,000 after 40 percent tax and expects the show to have an average ticket price of $22. 12?Assume the show is expected to draw 6,000 paying ticket holders. b) What is the maximum fixed fee that the Pavilion can pay the KFBS Allstars if the Pavilion wants to earn $45,000 after 40 percent tax and expects the show to have an average ticket price of $22. 12? Assume, including 25 percent comp tickets, the show is expected to be a sell-out. c) Independent of (a) and (b), what is the maximum per capita fee that the Pavilion can pay the KFBS Allstars, whose concert is expected to be a sellout, if the Pavilion wants to earn $180,000 after 40 percent tax from an average ticket price of $22. 2 per ticket? 5. What role does CVP analysis and operating leverage play in contract negotiations with different types of performers (fixed-fee or per capita)? 1. Issues in Accounting Education, November 2004 The ALLTEL Pavilion Case Strategy and CVP Analysis 559 EXHIBIT 1 ALLTEL Pavilion Stage and Seating The Pavilion can accommodate 20,000 fans with 7,000 reserved seats directly in front of the stage (covered seating in sections 1 through 9 and VIP seating) and another 13,000 on the spacious lawn. It has 78 theater-style VIP boxes that can accommodate 4, 6, or 8 people.In addition to positioning for prime viewing, patrons in VIP boxes also make happy amenities such as wait staff service at their seats, somebodyalized parking, and exclusive social station to the VIP Bar & Grill. Directly in front of sections 4, 5, 8, an d 9 is seating with an elevated floor that provides excellent views of the stage for patrons with disabilities and additional seating for the hearing or visually impaired. Lawn Seating Reserved, Covered Seating Issues in Accounting Education, November 2004 560 Blocher and Chen EXHIBIT 2 Flash Report for the KFBS Allstars ConcertARTIST NAME ACTIVITY/EVENT subjugate EVENT MONTH EVENT DATE Projected Sales (Number of sit) A Seats B Seats C Seats D Seats entirety Number of Seats Projected Ticket charge A Seats B Seats C Seats D Seats PROJECTED realize AFTER TAX ADMISSIONS AVG TIX PRICE NET OF TAX PER PAYING PATRON gift % GUARANTEE/TALENT COSTS NUMBER OF PERFORMANCES DROP COUNT (includes comp tickets) Other Ticket-Related Revenue FACILITY posture Per capita SERVICE CHARGE Per capita receipts FROM TICKETING Per capita ANCILLARY REVENUES PARKING Per capita FOOD surrender Per capita MERCHANDISE Per capita RENTALS REVENUE FROM ANCILLARIES Per capita TOTAL REVENUE Per capita The KFBS Allstars 10310001 7 7/31/04 2,778 2,845 1,747 881 8,251 $36. 29 $22. 22 $11. 31 $ 4. 92 $182,479 $22. 12 88. 03% $160,635 1 10,349 $24,010 $2. 91 $16,172 $1. 96 $222,673 $26. 99 $19,767 $1. 91 $79,273 $7. 66 $36,428 $3. 52 $0. 00 $135,468 $13. 09 $358,141 $34. 61 (continued on next page) Issues in Accounting Education, November 2004 The ALLTEL Pavilion Case Strategy and CVP Analysis 561EXHIBIT 2 (continued) Other Direct Costs PARKING CONTRACT CONCESSION CONTRACT MERCHANDISE CONTRACT TOTAL DIRECT COSTS Per capita PERCENT OF SALES TOTAL REVENUE (from above) TOTAL DIRECT COSTS (from above) GROSS PROFIT Operating outgos TOTAL PRODUCTION EXPENSE TOTAL OPERATIONS EXPENSE TOTAL OTHER VAR. EXPENSE TOTAL ADVERTISING EXPENSE TOTAL operational EXP Per capita PERCENT OF SALES OPERATING INCOME Per capita PERCENT OF SALES Detail Other Concert Variable Expense Insurance Expense per person COGSConcession per person COGSMerchandise Inventory per person COGSParking per person Other Variable Concert Expense per person TOTAL OTHER VARIABLE EXPENSE $0. 17 $0. 35 $1. 12 $0. 08 $0. 02 $14,323 $4,448 $43,356 $17,826 $226,265 $21. 86 63. 2% $358,141 $226,265 $131,876 $15,506 $14,991 $14,323 $20,030 $64,850 $6. 27 18. 1% $67,026 $6. 48 18. 7% Issues in Accounting Education, November 2004